UNAPrivacy policy
Last updated 15 November 2026
Who we are
UNA is made in Scotland by Tony Reilly ("we"). We are responsible for your information under UK data protection law (UK GDPR and the Data Protection Act 2018). Contact: tony@personaliseu.com.
What stays on your device
Everything you put into UNA is saved on your phone, tablet or computer first: your diary and reminders, My Money, the health diary, medicines, letters, meal plans, emergency card and your "UNA knows me" answers. We can't see any of it unless you choose one of the options below.
When information leaves your device
- Asking Una. When you talk to or type to Una, your question goes to our server with the parts of UNA she needs to answer well. That can include your diary, a money summary, medicines, health diary notes and your "UNA knows me" answers. We pass it to an AI service to write the reply, then it's gone. We don't keep a record of your conversations.
- Voice. When you speak to Una, the recording is turned into text and her reply is turned into speech by an AI service. Recordings are not kept.
- Reading letters and bank screenshots. Photos you choose are sent to an AI service to be read, and the result comes back to your device. We don't keep the photos.
- Meal plans and appointment notes. The details you give are sent to an AI service to write the plan or notes. A meal plan is held briefly so your device can collect it, then deleted.
- PDFs. When you make a PDF of your appointment notes or statement, it is stored for up to 2 hours behind a long private link so you can open and share it, then deleted.
- Cloud saving (optional). If you turn it on, a copy of your UNA data is kept in your private UNA account so your devices match and nothing is lost. It is stored with our hosting provider and protected by a key that only your signed-in devices hold.
- Family circle (optional). Things you choose to share with your circle, such as shared reminders and medicines, are stored in the circle's account so its members can see them.
- Calendars. If you link a calendar, our server fetches it from its address to show it in your diary. If you use your phone's calendars, they are read on your phone and not sent to us.
- Live information. For bus and train times, cinema times, football, weather and videos, we send just what's needed (for example a stop name or a town) to the services that provide that information.
- Location. Only if you allow it, and only to answer "near me" questions. It is kept on your device.
The services we use
Hosting and servers: Netlify. AI: Anthropic (Claude) and Google (Gemini), through business services that do not use your information to train their models. UNA's speaking voice: ElevenLabs, which receives only the words UNA is about to say. Live information: TransportAPI, MovieGlu, Sportmonks, YouTube and weather providers. Some of these companies process data outside the UK, including in the USA, under safeguards that UK law accepts.
Health and money information
Health details are special information under the law. UNA only processes them because you choose to enter them and ask UNA to use them, and you can delete them at any time. UNA records and summarises. It doesn't give medical or financial advice and isn't a replacement for a doctor, pharmacist or adviser.
How long we keep things
On your device: until you delete it. Cloud saving and family circles: until you delete your account or the circle. PDFs: up to 2 hours. Meal plan requests: deleted within a day. Our hosting provider keeps short-lived technical logs (such as IP addresses) for security and to stop misuse.
Your rights
You can see, correct, export or delete your information. Most of this you can do yourself in the app. To delete everything, go to Settings › Privacy and your data › Delete my account and data. For anything else, email us. You can also complain to the Information Commissioner's Office (ico.org.uk).
Children
UNA is for adults and isn't meant for children under 13.
Changes
If we change this policy, we'll update this page and the date at the top.