UNAHelp and support
Need a hand with UNA? Email tony@personaliseu.com and we'll get back to you, usually within two working days.
Quick answers
How do I get my things on another device?
Go to Settings › Cloud saving › Add a device. A 6-digit code appears. On the other device, open Settings › Cloud saving and type the code.
Go to Settings › Cloud saving › Add a device. A 6-digit code appears. On the other device, open Settings › Cloud saving and type the code.
How do I talk to Una?
Tap the glowing orb and speak. She listens, answers out loud and keeps listening until you say "bye" or "that's all".
Tap the glowing orb and speak. She listens, answers out loud and keeps listening until you say "bye" or "that's all".
How does the health diary work?
Each day, tap the orb in Care › Health diary and tell Una how the day went, or use the buttons. Over time, the Health check shows how the days have felt, and UNA can turn your diary into notes for appointments.
Each day, tap the orb in Care › Health diary and tell Una how the day went, or use the buttons. Over time, the Health check shows how the days have felt, and UNA can turn your diary into notes for appointments.
Why didn't a reminder go off?
Open UNA once so it can set your reminders, and check that notifications are allowed for UNA in your iPhone Settings.
Open UNA once so it can set your reminders, and check that notifications are allowed for UNA in your iPhone Settings.
Una says I've reached today's limit.
Una's AI features have a daily fair-use limit to keep UNA affordable. Everything else keeps working, and the limit resets tomorrow.
Una's AI features have a daily fair-use limit to keep UNA affordable. Everything else keeps working, and the limit resets tomorrow.
How do I delete everything?
Settings › Privacy and your data › Delete my account and data.
Settings › Privacy and your data › Delete my account and data.
UNA records and summarises. It doesn't give medical or financial advice. In an emergency, call 999.